ProoofProoof
Delay Repay scheme · UK

Claim Train Delay Compensation in the UK

If your train was delayed by 15 minutes or more, you're probably owed money. Prooof checks your journey, calculates your refund and guides the claim.

What is Delay Repay?

Delay Repay is a national compensation scheme operated by UK train companies. If your journey is delayed beyond a set threshold - typically 15, 30 or 60 minutes - the operator must refund a percentage of your fare regardless of the cause. It's a legal entitlement, not a gesture of goodwill.

Who can claim

  • Anyone delayed 15+ minutes on most National Rail journeys
  • Season ticket holders (per delayed journey)
  • Pay-as-you-go and contactless travellers
  • Travellers who took a different train due to cancellations
  • Passengers on advance, off-peak and anytime tickets
  • Multi-leg journeys where one leg caused the delay

How Prooof helps you claim

  1. 1

    Enter your journey

    Add your route, date and operator - or let Prooof spot the receipt in your inbox.

  2. 2

    Check eligibility

    I match the delay to the operator's Delay Repay rules and calculate your payout.

  3. 3

    Claim in minutes

    Submit through the operator with the data Prooof has prepared, or use my guided template.

Check train refunds in Prooof

Install Prooof and let it surface money you're owed automatically.

Frequently asked questions

How much can I claim for a delayed train?▾

Under Delay Repay, most operators pay 25% of your single fare for delays of 15+ minutes, 50% for 30+ minutes, and 100% for 60+ minutes. A few operators only start paying from 30 minutes.

How long does a train delay claim take?▾

Most operators decide within 14–28 days. Payment usually arrives by bank transfer, voucher or original payment method shortly after.

Do all UK train companies pay Delay Repay?▾

Almost all National Rail operators participate in Delay Repay. Eurostar, sleeper services and some open-access operators run their own schemes with similar rules.

Can season ticket holders claim?▾

Yes. Compensation is calculated as a proportion of the daily cost of your season ticket for each delayed journey.

How far back can I claim a train delay?▾

Most operators allow claims up to 28 days after the delayed journey. A few extend this to 12 months - always claim as soon as possible.