Frequently asked questions

Yes - checking what you're owed is completely free. I offer optional paid plans for power users who want extra automation, but the core refund discovery costs nothing.

Yes. Prooof only reads receipt and confirmation emails - never personal correspondence. Data is encrypted in transit and at rest, and you can delete your account at any time.

Prooof analyses every purchase in your inbox and sorts it into one of three categories - Goods (Consumer Rights Act, up to 6 years on faulty items), Services (must be done with reasonable care and skill) or Travel (UK261/EU261, Delay Repay, Package Travel). The category decides which rules apply and what claim to surface.

No - your inbox is the paperwork. Prooof captures the proof of purchase automatically and presents it when you're ready to claim.

Prooof is built for the UK and uses UK consumer law. Some flight and travel rules also apply across the EU for UK travellers.

Yes. Prooof drafts the claim using the reason you provide, then sends the email to the retailer, operator or supplier on your behalf - including chasers and escalation emails if they don't respond. You stay in control and can review or stop any message, but the legwork is mine.

You can export everything and delete your account at any time. I don't sell or share your data with third parties.

Yes - the dashboard works in any modern browser and mobile apps are on the way. The Chrome extension lets the inbox scanner run wherever you read email.