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Consumer Rights Act 2015

Missed Refunds on Shopping Purchases?

UK consumer law gives you powerful refund rights - most shoppers never use them. Prooof scans your receipts and flags every refund, repair and price-drop you can still claim.

What shopping refunds cover

Under the Consumer Rights Act 2015, you have a legal right to a refund, repair or replacement when goods are faulty, not as described, or unfit for purpose. Many retailers go further with price-match policies, extended returns and goodwill warranties - Prooof helps you use all of it.

What I cover

  • Faulty or broken goods (up to 6 years)
  • 30-day full refund right
  • Online returns and 14-day cooling-off
  • Price-drop and price-match claims
  • Manufacturer and extended warranties
  • Goods not as described or missing parts

How Prooof helps you claim

  1. 1

    Scan your purchases

    Prooof identifies receipts in your inbox and tracks every product you've bought.

  2. 2

    Spot opportunities

    I surface price drops, warranty windows and faulty-goods claims automatically.

  3. 3

    AI-drafted claim email

    One click sends a polished Consumer Rights Act letter to the retailer.

Check shopping refunds with Prooof

Install Prooof and let it surface money you're owed automatically.

Frequently asked questions

What rights do I have when shopping in the UK?▾

The Consumer Rights Act 2015 entitles you to a full refund within 30 days for faulty goods, repair or replacement up to 6 months, and partial refunds for up to 6 years.

Can I get a refund just because I changed my mind?▾

Online purchases give you a 14-day cooling-off period under the Consumer Contracts Regulations. In-store purchases don't - but many retailers offer goodwill returns.

What if a price drops after I buy?▾

Many retailers (Currys, John Lewis, Amazon) offer price-match or price-drop refunds within a set window. Prooof tracks your receipts and flags eligible claims.

Are warranty claims included?▾

Yes. Prooof tracks manufacturer warranties and your statutory 6-year right to claim against the retailer for faulty goods.

Do I need the original receipt?▾

Not always - proof of purchase (bank statement, order email, account history) is usually enough. Prooof keeps everything in one place.